CLAIMS PROCESS

You need to notify your insurer immediately about the possible claim.
To do this contact a member of the Aon Claims team without delay and provide them with the details of the circumstances.

Call 04 819 4000 or Email nzacs@aon.com

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Typical claim process

1. In most cases the Aon team member will ask you to complete a claim form.
2. You’ll be asked to support the claim form with any relevant documentation e.g. letter of complaint from client or client’s solicitor, copy of terms of engagement etc.
3. You may be asked to prepare a draft response to any allegations or request for particulars
4. Depending on the particular circumstances, the insurer may appoint a legal adviser from its designated panel of legal advisers.
5. Aon will be advised of the insurer’s actions and will communicate relevant information back to you. Negotiations will continue until the situation is resolved.
6. Resolution may well involve you, the insurer, the appointed legal adviser, a representative of the NZACS Claims Committee and the Aon Claims Team.
7. During this process Aon and your Claims Committee guide you and advocate on your behalf to help smooth what can often be an unsettling position for you to be in.

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THE AON CLAIMS TEAM

Aon New Zealand Professional Risks Division has a four person claims team dedicated to managing claims and assisting you through the claims process

Gaynor Roberts, Claims Manager

Phone 04 819 4092 or 027 208 2942
Email gaynor.roberts@aon.com
A qualified legal executive who has over 25 years insurance experience. Gaynor has worked exclusively for the last 10 years in the administration of professional indemnity and associated liability insurance claims for members of the societies to which Aon provides insurance consulting services.

Jamie Hull, Claims Broker

Phone 027 277 4825
Email jamie.hull@aon.com

Philippa Gordon, Claims Broker

Phone 027 285 2732
Email philippa.gordon@aon.com

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WHAT IS A CLAIM?

The common thread of what must be notified is:

1. A circumstance which you become aware of that leads or you could reasonable expect to believe to lead, to a demand for compensation; a request for remedial work without cost, a complaint about your advice or services, an inquiry or investigation into your conduct.

or

2. An actual event that results in damage or loss to a third party due to an act, error or omission committed by you.

The above covers a wide spectrum of situations from an awareness by you that a loss has or may take place or a verbal intimation by a client or other third party that you may have caused a loss which you will be held responsible, to the more obvious formal letter of demand or legal proceedings served on you.

If in any doubt, check it out with the Aon claims team.

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KEY CONDITIONS                              

• Do not admit liability.
• Do not enter into correspondence or discussion with the claimant without insurers consent and input.
• Do not instruct legal advisers, incur any legal or defence costs without the prior written approval of insurers.
• Do not offer to settle the claim without the prior written approval of insurers.
• Do co-operate with insurers in the defence of a claim.

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